Refund Policy

Last updated: November 2, 2026

1. Subscriptions

Subscriptions can be canceled at any time from Dashboard → Billing. Cancellation stops future renewals; your plan stays active until the end of the paid period.

2. Refund eligibility

• If you request a refund within 7 days of your first payment and have used fewer than 10% of the included credits, we will refund the payment in full.
• Renewals, partially used periods and credit packs are generally non-refundable, except where required by law.
• Duplicate charges or billing errors are always refunded.

3. Failed generations

If a video generation fails, the reserved credits are returned to your balance automatically — no request needed.

4. Crypto payments

Approved crypto refunds are issued in the original asset or a stablecoin at the fiat amount paid, minus network fees.

5. Accounts terminated for abuse

Accounts suspended for violating our Terms or Acceptable Use Policy are not eligible for refunds.

6. How to request

Email support with your account email and payment reference. We respond within 3 business days.